Patient Services – Changes Stretton Branch Surgery 1st October 2019

Byhowbeck

Patient Services – Changes Stretton Branch Surgery 1st October 2019

Dear Patients & Carers

Facing the increasing pressures on General Practice we have made carefully considered changes that long term have and will continue to benefit patients that reside within the locality of our practices. This year in particular has been very difficult due to the loss of 2 GP Partners and the accelerated population growth due the new developments that are in our area. This growth and limited resources have forced the practice to adopt the National common model of surgeries with branch site locations to ensure services can continue and be sustained at a safe level.

Following further discussions the practice has been supported by NHS England, East Staffordshire Commissioning group and LMC to temporarily transfer some afternoon services at our branch site in Stretton to our main surgery at Branston Tuesday to Thursday.

There will be no reduction in appointments or services to our patients. Stretton branch surgery will remain open on the following days.

Stretton Branch Surgery

Monday Tuesday Wednesday Thursday Friday
08:30 – 13:00 08:30 – 13:00 08:30 – 13:00 08:30 – 13:00 08:30 – 13:00
14:00 – 18:00 Services at Branston Services at Branston Services at Branston 14:00 – 18:00

During this period there will be no change in accessing our service, our phone lines remain open from 08:00 – 18:00, and we will continue to provide clinical appointments, telephone consultations, video consultations and home visiting services. These changes will be in effect from 11th November 2019.

We are committed to ensuring all our developments are communicated as effectively as possible to all our patients, we will continue to keep our patients updated directly from the practice via our Patient Participation Group (PPG),website, Facebook group, NHS Choices, Newsletters, SMS messaging services and internal TV presentations situated in our waiting areas. Please note that information via other media has no affiliation with the practice and may not be correct.

We fully appreciate that some patients may have some concerns or questions following these changes, we will be working closely with our Patient Participation Group (PPG) to assist with any matters arising. If any of our patients have any further queries relating to these changes please email for the attention of our PPG at trent.meadows@nhs.net or please put any matters in writing to the practice for the attention of our PPG.

Thank you

GP Partners

Trent Meadows Medical Practice

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