Blog Archive

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Electronic Prescribing

What does this mean for you?

Your GP will send your repeat or Acute prescriptions electronically to a pharmacy of your choice. When you register with the practice we ask if you to nominate a pharmacy for all future prescribing. Please also note, you can change your nominated pharmacy at any time by contacting our reception team

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

If you are unhappy with your experience of nomination

You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolvedwww.england.nhs.uk/contact-us/complaint/

For more information visit www.hscic.gov.uk/epspatients your pharmacy or GP practice.

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Repeat Prescriptions

You may request repeat prescriptions until your doctor requires a review. Ordering prescriptions online is easy, register today on NHS App, alternatively you can post your request through the surgeries secure letter box or call your nominated pharmacy and order via  telephone. All repeat prescriptions are now electronic and sent to your nominated pharmacy for your collection or delivery.

*Please do NOT book GP telephone appointments for requesting repeat prescriptions.

Regular repeat prescriptions are reviewed by our clinical pharmacist. In preparation for the review you may be asked to have an investigation such as a blood test, to ensure the medications are safe for you. At the review, we will discuss your medication in the context of your treatment, how you feel about your medicines, your compliance and any concerns you may have. We also help align the medication on the repeat prescription and reconcile them with instructions from other clinics you may be attending.

Our clinical pharmacist can also help with any prescription queries such as ‘I’ve been discharged from hospital with a new medicine but it is not on my repeat prescription’ or ‘I am out of line with my medicines, I need them re-aligning’.  Please do not hesitate to contact our clinical pharmacist or our prescription clerk for assistance.

We are also working closely with our local chemists in respect to medicine shortages. So, whenever there is a supply concern, we aim to find a safe and suitable alternative for you in a proactive manner.

If you are on regular repeat prescriptions and have been so for many years – we can consider the electronic repeat dispensing service for you. This is where we work closely with your local chemist to ensure timely prescriptions are issued and managed by the chemist. It is a new and efficient way of getting your medicines. Please speak to our prescription clerk for further information.

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Test Results

Text messages are sent to patients with consent once Doctors have looked at the results with instructions for follow up if needed.

Patients can book appointments either online or call reception for telephone/ video / face to face appointment as per doctors instructions.

We offer services for clinical concerns through skillmix of clinical pharmacist/ advanced nurse practitioner and nurse specialists for specific areas like asthma , Diabetes, Chronic heart disease monitoring and COPD .

If you have not received a message form the practice within 10 days of your test, please call the practice on 01283 845555 between 12.30 and 14.30 or 17.00 and 18.00. Please Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

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Home Visits

Most conditions are best seen in the surgery and we normally only visit the housebound or terminally ill.

If we are not able to consult over the telephone or via video link and you need to see a clinician, but feel you are too ill to attend the practice,  please contact us on 01283 845555 as early as possible. Your details will be taken by a member of the reception team and a Clinician will then call you back to discuss.

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Appointments

Appointments are automatically released daily on our booking system and can be booked online of via the telephone. If you require an appointment you can contact the surgery and we will offer you our next available telephone appointment with a clinician, this will usually be with an Advanced Care Practitioner (ACP). If our ACP requires you to be seen for face to face appointment they will book this for you, alternatively if your problem requires a GP they will arrange this for you too.

We have a number of video consultation appointments daily if you wish to speak to a Clinician over our video links in the privacy of your own home.

It is practice policy that all patients will be asked by our reception team for a brief reason for their appointment and when booking online we ask that you provide a brief reason for your appointment too. This is a requirement asked by our GPs as it enables clinicians a short amount of time to prepare for your consultation. Knowing the reason for your call helps GPs prioritise and allows us to book the right length of time for your appointments. We want you to get the right appointment; this may not necessarily be with a GP but could be a Advanced Care Practiioner Practitioner, Practice Nurse, Health Care Assistant or Clinical Pharmacist.

There are also number enquiries that the reception team can deal with directly, these include  medication queries, administrative queries and much more. In some cases we can simply assist you at the first point of call. We thank you for supporting active signposting at our Practice.

Providing you have updated us with your current mobile number, you will be sent a SMS confirmation of your appointment and a reminder. You are able to cancel appointments via SMS also.

Please note all our appointments are 10 minutes for one reason only. GPs will ask patients to re book if they wish to discuss further matters.

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Minor Injuries

The following can be treated within 48 hours of their occurrence by the GPs and Nurses.

  • Lacerations – closure by simple means
  • Minor bums/scalds
  • Minor falls
  • Minor trauma to hands, limbs or feet
  • Recent injury of a severity not amenable to simple domestic first aid
  • Eye injury blows to the head where no loss of consciousness
  • Minor dislocations of the fingers

If in any doubt- please speak with a clinician who will advise you accordingly.

Please give the receptionist as much detail as possible when trying to book an appointment.

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Well Person Checks

The surgery no longer runs well man/woman clinics as routine however, if you have concerns with regards, blood pressure, weight, cholesterol or possible sugar problems [diabetes] then please contact the surgery and book an appointment with the practice nurse/HCA for discussion and relevant checks. These checks would then be followed up with you to give advice and support to lower risk factors or treat any problems found.

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Removal of Stitches

More information to follow.

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Wound Care

Wound care services are offered at the Queens Hospital Burton Ambulatory care.

Post-operative Wound care

For ambulatory patients following discharge from hospital requiring simple and complex wound care e.g.:

  • Removal of clips / Sutures
  • Breast dressings
  • Wound packs both simple and complex
  • Other post-operative wounds (including packing of pressure ulcers)

Patients to contact the Ambulatory Care Centre (ACC) on Ward 9 Queens Hospital Burton : 01283 593161 and make an appointment

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Travel Advice & Immunisations

If you require advice about any future travel including recommended vaccinations relating to foreign travel, you can book an appointment with the Practice nurse to discuss.

You will need to complete a form giving information about the travel you intend to take. You can download the Travel Vaccination Form or collect one from the surgery. Please complete the form as fully and accurately as possible and bring to your appointment with the practice nurse.

It is important that you plan ahead and book your appointment with the nurse ideally 4-6 weeks before your planned travel, but with a minimum of 2 weeks before to allow the vaccinations time to work.

There may be a cost for certain vaccinations which the nurse can advise you of at the appointment.

Travel Health Questionnaire

To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.