What does this mean for you?
Your GP will send your repeat or Acute prescriptions electronically to a pharmacy of your choice. When you register with the practice we ask if you to nominate a pharmacy for all future prescribing. Please also note, you can change your nominated pharmacy at any time by contacting our reception team
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
If you are unhappy with your experience of nomination
You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolvedwww.england.nhs.uk/contact-us/complaint/
For more information visit www.hscic.gov.uk/epspatients your pharmacy or GP practice.
You may request repeat prescriptions until your doctor requires a review. Ordering prescriptions online is easy, register today on NHS App, alternatively you can post your request through the surgeries secure letter box or call your nominated pharmacy and order via telephone. All repeat prescriptions are now electronic and sent to your nominated pharmacy for your collection or delivery.
*Please do NOT book GP telephone appointments for requesting repeat prescriptions.
Regular repeat prescriptions are reviewed by our clinical pharmacist. In preparation for the review you may be asked to have an investigation such as a blood test, to ensure the medications are safe for you. At the review, we will discuss your medication in the context of your treatment, how you feel about your medicines, your compliance and any concerns you may have. We also help align the medication on the repeat prescription and reconcile them with instructions from other clinics you may be attending.
Our clinical pharmacist can also help with any prescription queries such as ‘I’ve been discharged from hospital with a new medicine but it is not on my repeat prescription’ or ‘I am out of line with my medicines, I need them re-aligning’. Please do not hesitate to contact our clinical pharmacist or our prescription clerk for assistance.
We are also working closely with our local chemists in respect to medicine shortages. So, whenever there is a supply concern, we aim to find a safe and suitable alternative for you in a proactive manner.
If you are on regular repeat prescriptions and have been so for many years – we can consider the electronic repeat dispensing service for you. This is where we work closely with your local chemist to ensure timely prescriptions are issued and managed by the chemist. It is a new and efficient way of getting your medicines. Please speak to our prescription clerk for further information.